Hybrid Network Support Specialist

Dover Corporation; Austin (TX); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Dover Fueling Solutions in Austin, TX seeks a Network Support Associate to deliver high-quality customer service and technical support, primarily through tickets and phone. You will be the first escalation point and help customers across platforms.

The role requires a technical or computer-related background, 2+ years in support, solid networking basics, and strong communication. Hybrid work arrangement and collaboration with a skilled team are offered.

Qualifikationen

• Technical, Electronic or Computer-related Associate’s Degree or Certificate, preferred.
• 2+ years Technical support, call center, customer support experience desired if no degree or certificate.
• Ability to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.)
• Takes ownership of all tasks and commits to high quality results
• A track record of self-improvement and continuous learning
• Strong keyboarding skills (typing 40 wpm)
• Problem Solving skills.
• Ability to comprehend, analyze and present data effectively
• Ability to work various shifts, including weekends and holidays
• Satisfactory Attendance required
• Ability to sit for extended periods of time
• Ability to work in excess of 8 hours per day
• Ability to seamlessly adapt to changes quickly
• Exceptional telephony utilization, communication skills, active listening, and customer-care
• A demonstrated logical approach to troubleshooting
• Consistently maintain a superior level of professionalism
• Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
• Technical trouble shooting experience
• Remote trouble shooting experience

Aufgaben

• Provide technical support to customers and end users.
• Continuously demonstrates a truly empathetic concern for our customer’s issue
• Working knowledge of PC software such as Microsoft Word, Excel, Office
• Provide problem resolution; create service request with proper coding
• Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support
• Flexibility to adapt to new technologies and processes.
• Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills
• Track, monitor and maintain requests, incidents, and escalations in the ticketing system
• Analyze recurrent issues and recommend fixes or report to developers for further investigation
• Be willing to learn additional products to troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications.

Kenntnisse

Technical support

Customer service

Multitasking

Communication skills

Active listening

Data analysis

Ausbildung

Associate degree or certificate

Tools

Microsoft Word

Excel

Office

Telephony

Ticketing systems

Jobbeschreibung

Dover Fueling Solutions in Austin, TX seeks a Network Support Associate to deliver high-quality customer service and technical support, primarily through tickets and phone. You will be the first escalation point and help customers across platforms.

The role requires a technical or computer-related background, 2+ years in support, solid networking basics, and strong communication. Hybrid work arrangement and collaboration with a skilled team are offered.