Hybrid Customer Service Co-op - Remote Fridays

EF Education First Ltd.; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

EF Education First is offering a Customer Service Co-op in Cambridge, MA, with a 4-6 month program starting January. The role is primarily phone and email based, supporting host families, au pairs, and colleagues while ensuring compliance with Department of State regulations.

You will be the primary information resource, handling inquiries, resolving issues, and contributing to a positive customer experience.

Qualifications

• A strong communicator: effectively communicate with customers and colleagues regularly.
• Strategic thinker: organize daily tasks to be efficient and deliberate.
• Goal-oriented: motivated to attain weekly, monthly and department goals.
• Flexible: adapt quickly to new processes to meet needs.
• Collaborative: provide best overall customer experience through cross‑department info sharing.
• Analytical: comfortable with numbers and reading spreadsheets.
• Creative: share ideas to improve staff efficiency and customer experience.
• Resilient: handle difficult conversations with empathy.

Responsibilities

• You will use superior communication in a high-visibility role within the company.
• Handle mainly phone and email inquiries as the primary information resource for host families, au pairs, and staff.
• Ensure program compliance with Department of State regulations and host family financial responsibilities.
• Proactively add value to the customer experience by resolving issues thoroughly and maintaining a positive tone.
• This role offers insight into many aspects of the organization and supports future career growth.

Skills

Communication

Relationship building

Multitasking

Analytical thinking

Problem solving

Team collaboration

Empathy

Job description

EF Education First is offering a Customer Service Co-op in Cambridge, MA, with a 4-6 month program starting January. The role is primarily phone and email based, supporting host families, au pairs, and colleagues while ensuring compliance with Department of State regulations.

You will be the primary information resource, handling inquiries, resolving issues, and contributing to a positive customer experience.