Education Compliance Co-Op: Sales Support (Remote Fridays)

EF Education First Ltd.; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Cultural Care Au Pair in Cambridge, MA is seeking a Program Compliance Co-Op (Sales Support) to help manage education credit documentation and ensure DoS compliance for extending au pair stays. You will work with the Extensions and Sales teams to keep records accurate and timely.

The role emphasizes attention to detail, clear communication with international participants, and cross-functional collaboration in a fast-paced environment. Hybrid work setup with in-office and remote days is available.

Qualifications

• Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently
• Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience
• Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment
• Highly organized, self-motivated, and comfortable working independently with minimal supervision
• Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Responsibilities

• Collect, organize, and track au pairs’ education credit documentation and maintain accurate status records in internal systems, ensuring submissions are received before extension eligibility deadlines.
• Review coursework records, transcripts, and certificates against U.S. Department of State requirements; approve qualifying submissions or promptly flag incomplete or nonqualifying documentation.
• Serve as the primary contact for education credit inquiries, managing the Extension team’s inbound queue by responding directly or routing cases to the appropriate specialist.
• Clearly communicate approval decisions, outstanding requirements, and next steps to au pairs, host families, and local coordinators, providing guidance consistent with federal program standards.
• Partner with the extension sales team to share timely, reliable education credit status updates and support extension conversations.
• Liaise with education course providers, keep internal resources updated as course offerings and recommendations change, and monitor submission trends to identify bottlenecks and recommend process improvements.

Skills

Attention to detail

Communication

Organization

Problem solving

Cultural sensitivity

Job description

Cultural Care Au Pair in Cambridge, MA is seeking a Program Compliance Co-Op (Sales Support) to help manage education credit documentation and ensure DoS compliance for extending au pair stays. You will work with the Extensions and Sales teams to keep records accurate and timely.

The role emphasizes attention to detail, clear communication with international participants, and cross-functional collaboration in a fast-paced environment. Hybrid work setup with in-office and remote days is available.