Hybrid CX & Traveler Support Co‑Op

EF; Cambridge (MA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

EF Explore America in Cambridge, MA is seeking a motivated Customer Experience and Traveler Support Co‑Op to support account management, event coordination, and customer communications. You will assist with creating materials, handling inquiries, and contributing to loyalty initiatives while gaining hands‑on experience in customer service.

This paid on‑site position runs January 19, 2027 through June 2027, with on-site hours Mon–Thu 9:00–5:30 and a Friday work-from-home option.

Qualifications

• Pursuing a degree in Business Administration, Marketing, Communications, or related field.
• Strong written and verbal communication skills are required.
• Excellent organizational and multitasking abilities are essential.
• Analytical mindset with ability to interpret data and generate insights.

Responsibilities

• Material Creation: assist in develop/refine materials (presentations, proposals, reports, marketing collateral).
• Drafting, proofreading, and managing client communications.
• Respond to customer inquiries via Salesforce chat (10–20 hours/week).
• Identify and implement improvements to enhance customer journey.
• Provide general administrative support to Account Managers and Traveler Support Specialists.
• Coordinate logistics for Group Leader Loyalty Events and handle invitations/RSVPs.
• Maintain data related to event participation, loyalty metrics, and reporting.
• Collaborate with internal teams to document loyalty programs activities.

Skills

Strong written & verbal communication

Organizational skills

Multitasking

Analytical mindset

Attention to detail

Proactive problem solving

Education

Pursuing degree in Business Administration, Marketing, Communications

Tools

Microsoft Office Suite

CRM software

Job description

EF Explore America in Cambridge, MA is seeking a motivated Customer Experience and Traveler Support Co‑Op to support account management, event coordination, and customer communications. You will assist with creating materials, handling inquiries, and contributing to loyalty initiatives while gaining hands‑on experience in customer service.

This paid on‑site position runs January 19, 2027 through June 2027, with on-site hours Mon–Thu 9:00–5:30 and a Friday work-from-home option.