Hybrid Customer Experience & Traveler Support Co-op

EF Education First Ltd.; Cambridge (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

EF Explore America in Cambridge, MA seeks a motivated Customer Experience and Traveler Support Co-Op to support Account Managers and Traveler Support Specialists, create materials, handle customer correspondence, and contribute to loyalty initiatives.

This full-time, on-site role runs January 19, 2027 through June 2027, with $22/hour and an option to work from home on Fridays. You will gain hands-on experience in customer service, event coordination, data analysis, and CRM workflows.

Qualifications

• Pursuing a degree in Business Administration, Marketing, Communications, or related field.
• Strong written and verbal communication and organization are essential.
• Analytical mindset with ability to interpret data and generate insights.
• Attention to detail and proactive problem-solving approach.

Responsibilities

• Assist Account Managers and Traveler Support Specialists in creating materials such as presentations, proposals, and reports.
• Draft, proofread, and manage client communications for timely responses.
• Provide customer chat support via Salesforce chat for 10–20 hours per week.
• Identify improvements to enhance the customer journey based on feedback and data.
• Provide general administrative support to the team.
• Coordinate logistics and correspondence for Group Leader Loyalty Events and track participation data.

Skills

Strong communication

Organizational skills

Multitasking

Analytical mindset

Attention to detail

Education

Pursuing degree in Business Administration/Marketing/Communications

Tools

CRM software

Microsoft Office

Job description

EF Explore America in Cambridge, MA seeks a motivated Customer Experience and Traveler Support Co-Op to support Account Managers and Traveler Support Specialists, create materials, handle customer correspondence, and contribute to loyalty initiatives.

This full-time, on-site role runs January 19, 2027 through June 2027, with $22/hour and an option to work from home on Fridays. You will gain hands-on experience in customer service, event coordination, data analysis, and CRM workflows.