Customer Service Co-op: Global Impact & Growth

Education First; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Education First in Cambridge, MA is seeking a Customer Service Co-op to support the Account Services Team. The role is hybrid, with in-office Mondays through Thursdays and a option to work from home on Fridays, paying $20/hour for 40 hours per week.

Start date options are January 5th or January 19th, continuing through June 2027. You will handle calls and emails, ensuring program compliance with Department of State regulations and maintaining high-quality customer service for host families and

Qualifications

• You are a natural relationship builder and enjoy working with people.
• A strong communicator: effectively communicate with customers and colleagues.
• Strategic thinker: able to organize daily tasks to be efficient and deliberate in accomplishing goals.
• Goal-oriented: motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.
• Previous customer service experience preferred.

Responsibilities

• Handle high volumes of calls and emails daily, serving as the primary information resource.
• Maintain timely responsiveness and proactively resolve issues for host families and au pairs.
• Ensure compliance with Department of State regulations governing the program.
• Provide thorough, empathetic support and ownership of resolutions.
• Contribute to ongoing improvements in customer experience and staff efficiency.

Skills

Relationship building

Strong communicator

Strategic thinking

Goal-oriented

Flexible

Collaborative

Analytical

Creative

Resilient

Customer service experience

Job description

Education First in Cambridge, MA is seeking a Customer Service Co-op to support the Account Services Team. The role is hybrid, with in-office Mondays through Thursdays and a option to work from home on Fridays, paying $20/hour for 40 hours per week.

Start date options are January 5th or January 19th, continuing through June 2027. You will handle calls and emails, ensuring program compliance with Department of State regulations and maintaining high-quality customer service for host families and