Customer Service Co-Op

EF Education First Ltd.; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

EF Education First is offering a Customer Service Co-op in Cambridge, MA, with a 4-6 month program starting January. The role is primarily phone and email based, supporting host families, au pairs, and colleagues while ensuring compliance with Department of State regulations.

You will be the primary information resource, handling inquiries, resolving issues, and contributing to a positive customer experience.

Qualifications

• A strong communicator: effectively communicate with customers and colleagues regularly.
• Strategic thinker: organize daily tasks to be efficient and deliberate.
• Goal-oriented: motivated to attain weekly, monthly and department goals.
• Flexible: adapt quickly to new processes to meet needs.
• Collaborative: provide best overall customer experience through cross‑department info sharing.
• Analytical: comfortable with numbers and reading spreadsheets.
• Creative: share ideas to improve staff efficiency and customer experience.
• Resilient: handle difficult conversations with empathy.

Responsibilities

• You will use superior communication in a high-visibility role within the company.
• Handle mainly phone and email inquiries as the primary information resource for host families, au pairs, and staff.
• Ensure program compliance with Department of State regulations and host family financial responsibilities.
• Proactively add value to the customer experience by resolving issues thoroughly and maintaining a positive tone.
• This role offers insight into many aspects of the organization and supports future career growth.

Skills

Communication

Relationship building

Multitasking

Analytical thinking

Problem solving

Team collaboration

Empathy

Job description

EF Education First is excited to offer an intern and Cooperative Education (co‑op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a selectperiod of time.

EF offers a multitude of part‑time andfull‑time, 4‑6‑monthinternships or co‑opsstarting in January or Summer,across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

Customer Service Co‑op

Account Services Team, Cultural Care Au Pair

Office Location: Cambridge, MA

Monday‑Thursday in office, option to work from home on Fridays

$20/hr, 40 hours per week

Start date: January 5th or January 19th until June 2027

As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

About the role:

You will use superior communication skills and timely responsiveness in this highly visible position within our company.

Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.

Work to ensure our program remains compliant with the regulations set forth by the Department of State and ensure our host families uphold their financial responsibilities of the program.

With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities.

Who we’re looking for:

You are a natural relationship builder and truly enjoy working with people. If you thrive independently while striving towards a greater team goal and want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.

• A strong communicator:effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Strategic thinker:able to organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Goal-oriented :motivated to attain weekly, monthly and annual individual and department goals.
• Flexible:can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative:highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical:comfortable with numbers and being able to read spreadsheets.
• Creative:share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient:a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.

Previous customer service experience preferred.

Technical skills needed:

• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.