Customer Service Co-op (Hybrid: Remote Fridays)

Cultural Care, Inc.; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote Fridays

Office located in Cambridge, MA

Job summary

EF Education First offers an intern/co-op program in partnership with a student’s college or university, providing 4-6 month internships or co-ops across sales, customer service, and operations. The Customer Service Co-op role sits in the Account Services Team, Cultural Care Au Pair, located in Cambridge, MA.

Roles operate Monday-Thursday in office with Fridays work-from-home, at $20/hour for 40 hours per week, starting January 5th or 19th and running until June 2027.

Qualifications

• Previous Customer Service Experience Preferred.
• Ability to manage high volumes of calls, emails and tasks daily.
• Excellent written and verbal communication skills.
• Strong attention to detail and multitasking skills.
• Proactive problem solving and customer service mindset.

Responsibilities

• Serve as the primary information resource for host families, au pairs and colleagues via phone and email.
• Ensure compliance with Department of State regulations and hosting financial responsibilities.
• Add value to each inquiry by resolving issues promptly and guiding next steps.

Skills

Communication

Phone support

Multitasking

Deadline management

Problem solving

Team player

Job description

EF Education First offers an intern/co-op program in partnership with a student’s college or university, providing 4-6 month internships or co-ops across sales, customer service, and operations. The Customer Service Co-op role sits in the Account Services Team, Cultural Care Au Pair, located in Cambridge, MA.

Roles operate Monday-Thursday in office with Fridays work-from-home, at $20/hour for 40 hours per week, starting January 5th or 19th and running until June 2027.