Student Experience Co-Op: Enrollment & Travel Support

EF Education First Ltd.; Cambridge (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

EF Education First Ltd. in Cambridge, MA seeks a Customer Experience Co-Op to support students and parents from enrollment through program completion. This in-person role runs Monday through Friday, January 5, 2027 to June 2027, at $20 per hour for 40 hours per week.

You’ll work with EF Language Abroad’s global teams to ensure a seamless, positive experience. You’ll assist with payments, documents, and pre-departure materials, while collaborating with sales on marketing and engagement efforts.

Qualifications

• Strong attention to detail.
• Ability to analyze and solve problems under pressure.
• Entrepreneurial mindset with proactive initiative.
• Self-motivation and ambition; deliver results with minimal direction.
• Ability to prioritize tasks and meet tight deadlines.
• Comfortable speaking on the phone with customers.
• Experience studying abroad is preferred.

Responsibilities

• Serve as a point of contact for students and parents enrolled in programs.
• Manage course payments and collect necessary forms.
• Collaborate in customer retention through emailing, phone calls and online meetings.
• Coordinate flight and travel details for students.
• Support sales team with email and text marketing.
• Assist with up-sell and lead management.
• Upload leads and maintain database; prioritize multiple tasks.

Skills

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Prioritization

Phone communication

Study abroad experience

Job description

EF Education First Ltd. in Cambridge, MA seeks a Customer Experience Co-Op to support students and parents from enrollment through program completion. This in-person role runs Monday through Friday, January 5, 2027 to June 2027, at $20 per hour for 40 hours per week.

You’ll work with EF Language Abroad’s global teams to ensure a seamless, positive experience. You’ll assist with payments, documents, and pre-departure materials, while collaborating with sales on marketing and engagement efforts.