Hybrid CX & Traveler Support Co‑Op

EF Education First Ltd.; Cambridge (MA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

EF Education First Ltd. seeks a motivated Customer Experience & Traveler Support Co-Op in Cambridge, MA for Jan–Jun 2027. On-site Mon‑Thu 9:00–17:30 with optional remote Fridays. Responsibilities include creating materials, drafting client communications, and supporting loyalty events.

You’ll gain hands-on experience in customer experience management, business development, and event coordination, with exposure to market research and CRM tools, while collaborating with experienced mentors.

Qualifications

• Pursuing degree in a related field.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with ability to interpret data.
• Attention to detail and proactive problem-solving.
• Experience in customer service or event coordination is a plus but not required.

Responsibilities

• Assist in creating and refining materials such as presentations, proposals, reports, and marketing collateral.
• Draft, proofread, and manage client communications to ensure timely responses.
• Support customer inquiries via Salesforce chat for 10–20 hours weekly.
• Identify improvements to enhance the customer journey based on feedback and data.
• Provide general administrative support to Account Managers and Traveler Support Specialists.
• Coordinate logistics and communications for Group Leader Loyalty Events and track loyalty data.

Skills

Strong written and verbal comms

Organizational multitasking

Analytical mindset

Attention to detail

Education

Pursuing degree in Business Administration, Marketing, Communications, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM software

Job description

EF Education First Ltd. seeks a motivated Customer Experience & Traveler Support Co-Op in Cambridge, MA for Jan–Jun 2027. On-site Mon‑Thu 9:00–17:30 with optional remote Fridays. Responsibilities include creating materials, drafting client communications, and supporting loyalty events.

You’ll gain hands-on experience in customer experience management, business development, and event coordination, with exposure to market research and CRM tools, while collaborating with experienced mentors.