Customer Service Co-op — Hybrid, Fridays WFH ($20/hr)

EF Education First Ltd.; Cambridge (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

EF Education First is seeking a Customer Service Co-op in Cambridge, MA. You will handle inquiries mainly by phone and email, serving as the primary information source for host families, au pairs, LCCs and colleagues.

The role requires proactive problem solving and ensuring compliance with Department of State regulations. Ideal candidates are strong communicators, relationship builders, and enthusiastic about helping others.

Qualifications

• Strong relationship builder who enjoys helping others.
• Excellent communicator with customers and colleagues.
• Strategic thinker who organizes daily tasks efficiently.
• Goal-oriented and driven to meet weekly and monthly targets.
• Flexible and collaborative across departments.
• Analytical with comfort using spreadsheets.

Responsibilities

• Serve as the primary resource for host families, au pairs, Local Childcare Consultants (LCCs) and colleagues via phone and email.
• Ensure the program remains compliant with Department of State regulations and host family financial responsibilities.
• Proactively add value to the customer experience by resolving inquiries with ownership and empathy.
• This role provides insight into EF and supports future career growth.

Skills

Relationship building

Strong communicator

Strategic thinker

Goal-oriented

Flexible

Collaborative

Analytical

Creative

Resilient

Customer service

Job description

EF Education First is seeking a Customer Service Co-op in Cambridge, MA. You will handle inquiries mainly by phone and email, serving as the primary information source for host families, au pairs, LCCs and colleagues.

The role requires proactive problem solving and ensuring compliance with Department of State regulations. Ideal candidates are strong communicators, relationship builders, and enthusiastic about helping others.