Hybrid Client Project Manager I - Client Success

Pacelabs; Greensburg (Westmoreland County); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid time off

Job summary

Pace is seeking a Client Project Manager I to oversee client engagements, manage project setup, and ensure samples are collected, analyzed, and reported per client requirements. You will be the primary client contact, coordinating with lab teams and sales to drive on-time delivery and high satisfaction.

The role involves monitoring project status, addressing issues, and supporting invoicing and closure, with a hybrid schedule in Greensburg, PA.

Qualifications

• Bachelor’s degree in business, chemistry, biology, or closely related field.
• Two years of customer service experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Onboards new clients and sets up initial client profile and data in LIMS correctly.
• Builds and maintains strong, long-term client relationships and serves as primary contact for inquiries.
• Coordinates with lab functions to ensure timely completion of client work and resolves issues promptly.
• Monitors client health and addresses churn risks; supports contract renewals with sales and operations.
• Plans projects with lab, sales, and client; ensures pricing accuracy and communicates details to parties.
• Reviews deliverables to meet quality standards and client requirements; manages feedback and continuous improvement.
• Prepares status reports on progress, risks and issues; communicates with clients and internal teams.
• Conducts project closure ensuring deliverables, client satisfaction, invoicing, and evaluation.

Skills

Customer service

Public speaking

Interpersonal skills

Team collaboration

Problem solving

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Job description

Pace is seeking a Client Project Manager I to oversee client engagements, manage project setup, and ensure samples are collected, analyzed, and reported per client requirements. You will be the primary client contact, coordinating with lab teams and sales to drive on-time delivery and high satisfaction.

The role involves monitoring project status, addressing issues, and supporting invoicing and closure, with a hybrid schedule in Greensburg, PA.