Client Project Manager I - Client Success & Lab Ops

Pace Analytical Services; Greensburg (Westmoreland County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Career growth

Job summary

Pace Analytical Services in Greensburg, PA is seeking a Client Project Manager I to oversee project setup, client onboarding, and coordination with lab teams to ensure timely, accurate results and billing.

You will manage relationships, monitor project status, and ensure deliverables meet client requirements, with a revenue scope up to $2M, while delivering excellent technical and customer-centric service. This is a full-time, weekday role.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field.
• Two years of customer service experience or equivalent combination of education and experience.

Responsibilities

• Onboards new clients and provides training and resources to understand products and services.
• Maintains strong, long-term client relationships and serves as primary contact for inquiries.
• Coordinates with lab functions to ensure timely completion of client work and issue resolution.
• Monitors client health, addresses churn risks, and supports contract renewals in coordination with sales and operations.

Skills

Client relationship management

Project coordination

Customer service

Presentation skills

LIMS

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Two years customer service experience

Tools

LIMS (Laboratory Information Management System)

CRM software

Job description

Pace Analytical Services in Greensburg, PA is seeking a Client Project Manager I to oversee project setup, client onboarding, and coordination with lab teams to ensure timely, accurate results and billing.

You will manage relationships, monitor project status, and ensure deliverables meet client requirements, with a revenue scope up to $2M, while delivering excellent technical and customer-centric service. This is a full-time, weekday role.