Client Project Lead I — Client Success & Delivery

Pace Analytical Services LLC; Greensburg (Westmoreland County); On-site; USD 45,000 - 55,000; Full time

Job summary

Pace Analytical Services LLC is seeking a Client Project Manager I to oversee projects, coordinate sample receipts, and ensure conformance with client requirements. The role includes managing relationships, training clients, and guiding projects from setup through closure.

The position involves up to $2M in revenue responsibility, with standard hours Monday–Friday, 8:00 AM–5:00 PM, and a compensation of $50,000 per year. Excellent customer-centric service is expected.

Qualifications

• Bachelor's degree in a related field and 2+ years of customer service experience or equivalent.
• Strong communication and presentation skills; ability to train clients and onboard new accounts.
• Knowledge of laboratory workflows and client management best practices.

Responsibilities

• Onboards new clients and sets up initial client profiles in LIMS with accuracy.
• Serves as primary client contact, conducts regular check-ins, and resolves issues.
• Monitors project status, ensures samples are collected, analyzed, and reported per requirements.
• Plans with lab, sales, and client for timely project delivery and invoicing support.
• Identifies retention risks and opportunities for upsell/cross-sell with cross-functional teams.
• Coordinates with lab functions to ensure quality deliverables and client satisfaction.
• Prepares progress reports and participates in project closure and invoicing.

Skills

Client communication

Project coordination

Training clients

Relationship management

Client onboarding

Public speaking/presentations

Problem solving

Education

Bachelor's degree in business administration

Bachelor's degree in chemistry

Bachelor's degree in biology

Tools

LIMS

MS Office

CRM systems

Job description

Pace Analytical Services LLC is seeking a Client Project Manager I to oversee projects, coordinate sample receipts, and ensure conformance with client requirements. The role includes managing relationships, training clients, and guiding projects from setup through closure.

The position involves up to $2M in revenue responsibility, with standard hours Monday–Friday, 8:00 AM–5:00 PM, and a compensation of $50,000 per year. Excellent customer-centric service is expected.