Client Project Manager – Environmental Solutions

Pace Analytical Services, LLC; Mount Juliet (TN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salaries

Medical

Dental and vision insurance

401K retirement plan (fully vesting)

Life insurance

Disability and voluntary benefits

Paid time off

Job summary

Pace is hiring a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported per client requirements. The role supports projects up to $2M in revenue, with a focus on technical excellence and customer-centric service.

You will onboard clients, manage communications, and coordinate with lab operations to meet timelines, pricing, and quality standards while driving customer satisfaction.

Qualifications

• 2 years of customer service or client-facing experience.
• Strong organizational and time management skills.
• Excellent communication with clients and stakeholders.

Responsibilities

• Onboard new clients by providing training on products and services and setting up client data in LIMS.
• Build and maintain strong client relationships; act as primary contact for inquiries and escalations.
• Monitor project progress and timelines; coordinate with lab operations to ensure on-time delivery.
• Lead end-to-end project planning and communication; ensure accurate pricing and invoicing.
• Identify issues, drive solutions, and contribute to continuous improvement.

Skills

Customer service experience

Strong organizational skills

Time management

Excellent communication

Client relationships

Problem solving

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Job description

Pace is hiring a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported per client requirements. The role supports projects up to $2M in revenue, with a focus on technical excellence and customer-centric service.

You will onboard clients, manage communications, and coordinate with lab operations to meet timelines, pricing, and quality standards while driving customer satisfaction.