Client Project Manager I — Customer Success & Delivery

Pace Analytical Services, LLC; Pennsylvania; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

comprehensive benefits program

Job summary

Pace Analytical Services, LLC is seeking a Client Project Manager I to oversee project setup, sample receipts, status monitoring, and reporting in conformance with client requirements. The role may involve up to $2M in revenue, with a Monday–Friday schedule and a base compensation of $50,000 per year.

The position requires coordinating with cross-functional teams, training clients, and ensuring high-quality service and client satisfaction throughout project life cycles.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field.
• Two years of customer service experience or an equivalent combination of education, training and experience.
• Continued employment is contingent upon required licenses and certificates being maintained.

Responsibilities

• Onboards new clients, provides training and resources; sets up initial client profile and data in LIMS.
• Builds and maintains strong client relationships; serves as the primary contact for inquiries and issues.
• Monitors project status and ensures timely completion of client work; coordinates with lab functions to resolve issues.
• Addresses client concerns and addresses churn risks; supports contract renewals and upsell opportunities.

Skills

Customer service

Communication

Regulations knowledge

Computer skills

Oral presentations

Program planning

Business English

LIMS

Education

Bachelor's degree and 2 years customer service experience

Tools

LIMS

Job description

Pace Analytical Services, LLC is seeking a Client Project Manager I to oversee project setup, sample receipts, status monitoring, and reporting in conformance with client requirements. The role may involve up to $2M in revenue, with a Monday–Friday schedule and a base compensation of $50,000 per year.

The position requires coordinating with cross-functional teams, training clients, and ensuring high-quality service and client satisfaction throughout project life cycles.