Client Success & Projects Manager I

Pace Analytical Services, LLC; Greensburg (Westmoreland County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K retirement savings plan

Paid time off (holidays, sick leave,/v

HSA and wellness program

Tuition reimbursement

Employee Assistance program

Parental leave

Job summary

Pace Analytical Services, LLC in Greensburg, PA is seeking a Client Project Manager I to oversee project setup, sample receipt monitoring, status tracking, and reporting in conformance with client requirements.

This role handles client onboarding, acts as the primary contact, coordinates with lab functions, supports pricing accuracy in LIMS, and guides project closure to ensure client satisfaction and proper invoicing.

Qualifications

• Bachelor's degree requirement and two years of customer service experience or equivalent.
• Strong customer service and client-facing skills.
• Ability to understand and explain complex product/service information.
• Knowledge of industry regulations and business English fundamentals.

Responsibilities

• Onboard new clients and set up initial client profiles in the system.
• Serve as the primary client contact and conduct regular check-ins to ensure satisfaction.
• Coordinate with lab functions to ensure timely completion of client work and resolve issues.
• Monitor client health and identify opportunities for retention and contract renewals.
• Plan projects with lab, sales, and clients to ensure accurate pricing and timely delivery.
• Prepare and deliver project status reports highlighting progress, risks, and issues.

Skills

Client relationship management

Sales coordination

LIMS familiarity

Communication

Presentations

Program planning

Compliance awareness

Education

Bachelor's degree in business administration, chemistry, biology, or closely related field

Job description

Pace Analytical Services, LLC in Greensburg, PA is seeking a Client Project Manager I to oversee project setup, sample receipt monitoring, status tracking, and reporting in conformance with client requirements.

This role handles client onboarding, acts as the primary contact, coordinates with lab functions, supports pricing accuracy in LIMS, and guides project closure to ensure client satisfaction and proper invoicing.