Client Project Manager I: Relationship & Delivery Lead

Pacelabs; Pennsylvania; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement plan

Paid time off

Tuition reimbursement

Job summary

Pace Analytical Services LLC in Pennsylvania seeks a Client Project Manager I to lead projects from setup through closure, ensuring sample handling and reporting meet client standards. This role manages client interactions, collaborates with lab and sales teams, and can handle multi-million dollar revenue assignments based on experience and needs.

The position emphasizes strong customer service, proactive issue resolution, and precise communication to maximize client success and project

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field.
• Two years of customer service experience required.
• Strong communication and presentation skills.
• Ability to plan and coordinate projects with multiple teams.
• Experience working with clients and accounts.

Responsibilities

• Onboards new clients, provides training and resources, and sets up client profiles in LIMS.
• Maintains strong relationships; primary client contact for inquiries and issues.
• Monitors client health; develops retention and renewal strategies with sales/ops.
• Plans projects with lab, sales, and client; ensures accurate pricing and communication.
• Reviews deliverables; manages feedback and drives continuous improvement.
• Prepares status reports and conducts project closures with invoicing considerations.

Skills

Customer service

Relationship management

Client communications

Project coordination

Oral presentation

Training others

Education

Bachelor's degree in business administration, chemistry, biology, or a closely related field

Job description

Pace Analytical Services LLC in Pennsylvania seeks a Client Project Manager I to lead projects from setup through closure, ensuring sample handling and reporting meet client standards. This role manages client interactions, collaborates with lab and sales teams, and can handle multi-million dollar revenue assignments based on experience and needs.

The position emphasizes strong customer service, proactive issue resolution, and precise communication to maximize client success and project