Environmental Client Project Manager

Pace Labs; Mount Juliet (TN); Híbrido; USD 45.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision

401K retirement plan

Life insurance

Paid time off

HSA

Wellness program

Tuition reimbursement

Employee Assistance program

Parental leave

ID theft protection

Resumo da vaga

Pace Labs is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported in full conformance with client requirements. This role supports projects up to $2M in revenue, with opportunities across multiple client assignments and business needs.

You’ll onboard clients, train them on products, and maintain strong relationships while coordinating with lab operations, sales, and clients to keep timelines and budgets on track.

Qualificações

• Two (2) years of customer service or client-facing experience.
• Bachelor’s degree in business administration, chemistry, biology, or an equivalent combination of education, training, and experience.

Responsabilidades

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS.
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular client check-ins to ensure satisfaction and proactively address needs.
• Monitor sample progress throughout the lab to ensure project timelines are on track.
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues.
• Provide ongoing education and training to clients to maximize product and service utilization.
• Monitor client health, identify churn risks, and develop retention strategies with sales and ops.
• Identify upselling and cross-sell opportunities and communicate findings to teams.
• Lead project planning and timing with lab operations, sales, and clients; ensure correct setup in LIMS and pricing.
• Identify, track, and resolve project issues; ensure deliverables meet quality standards.
• Manage end-to-end project communication and coordination including status reports and closeout activities.
• Contribute to departmental efficiency as a team member.
• Promote Pace’s mission through professional, courteous interactions with customers and staff.

Conhecimentos

Customer service

Client-facing

Time management

Communication

Problem solving

Attention to detail

Formação

Bachelor's degree

Ferramentas

LIMS

Descrição da vaga

Pace Labs is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported in full conformance with client requirements. This role supports projects up to $2M in revenue, with opportunities across multiple client assignments and business needs.

You’ll onboard clients, train them on products, and maintain strong relationships while coordinating with lab operations, sales, and clients to keep timelines and budgets on track.