Client Project Manager I — Environmental Projects

Pace Analytical Services; Mount Juliet (TN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement plan

Paid time off

Life and disability insurance

Job summary

Pace Analytical Services in the United States is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are processed, documented, and reported per client requirements. The role supports projects representing up to $2M in revenue, with a strong focus on technical excellence and customer satisfaction.

The position requires a Bachelor's degree and at least 2 years of customer-facing experience, and offers a full-time role with comprehensive benefits and growth

Qualifications

• Bachelor's degree or equivalent required.
• Two years of customer service or client-facing experience.
• Strong organizational and time management skills.
• Excellent communication and relationship-building abilities.
• Detail-oriented with focus on quality.

Responsibilities

• Onboard new clients and set up data in LIMS.
• Serve as primary client contact and manage inquiries and escalations.
• Monitor project progress and ensure timelines.
• Coordinate with lab operations and sales.
• Provide ongoing education and identify upsell opportunities.
• Lead project planning and ensure correct pricing and clear communication.
• Resolve project issues promptly and maintain client satisfaction.
• Close out projects with reporting and invoicing.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Pace Analytical Services in the United States is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are processed, documented, and reported per client requirements. The role supports projects representing up to $2M in revenue, with a strong focus on technical excellence and customer satisfaction.

The position requires a Bachelor's degree and at least 2 years of customer-facing experience, and offers a full-time role with comprehensive benefits and growth