Hybrid Admin & Case Support Clerk IV

Commonwealth of Massachusetts; Braintree (MA); Hybrid; USD 53,000 - 71,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts is seeking a Clerk IV to provide administrative support for a large professional staff within the Department of Children and Families. The role emphasizes accurate data entry, records management, and reception duties in a busy office environment.

Candidates should be proficient in Microsoft Office, able to handle complaints professionally, and comfortable working with diverse populations.

Qualifications

• Demonstrated ability with MS Office apps; Word, Excel, Access.
• Competency in handling inquiries and complaints professionally.
• Ability to work with diverse populations and maintain professionalism in public settings.
• Ability to organize, plan, and manage clerical tasks with minimal supervision.

Responsibilities

• Provide administrative support to a large number of professional staff.
• Greet clients and visitors; answer phones; refer inquiries to appropriate staff.
• Maintain filing systems and archive processes.
• Enter data into FamilyNet system and perform related searches.
• Assist in processing mail and documents as needed.
• Support social workers with MassHealth insurance claims as required.
• Manage area office personal needs accounts for Social Security and Title II payments.
• Assist Director of Area as needed.

Skills

Microsoft Office

Data entry

Records management

Reception/clerical

Customer service

Education

High school diploma or equivalent

Diploma substitutions for experience

Business/secretarial program (2-year) substitution

General substitution guidance per HR guidelines

Tools

Microsoft Office Suite (Word, Excel, Access)

Job description

Commonwealth of Massachusetts is seeking a Clerk IV to provide administrative support for a large professional staff within the Department of Children and Families. The role emphasizes accurate data entry, records management, and reception duties in a busy office environment.

Candidates should be proficient in Microsoft Office, able to handle complaints professionally, and comfortable working with diverse populations.