Clerk IV - South Central

Commonwealth of Massachusetts; Northbridge (MA); On-site; USD 53,000 - 71,000; Full time

Job summary

Commonwealth of Massachusetts seeks a detail-oriented Clerk IV to provide administrative support across a large professional staff within the Department of Children and Families. The role includes data entry, filing, archiving, and serving as the first point of contact for clients and visitors in a busy area office.

Requirements include three years of office experience, strong Microsoft Office skills, and the ability to work with diverse populations.

Qualifications

• Three years of full-time, or equivalent part-time, experience in office work.
• Diploma from high school/business course may substitute for up to one year of experience.
• Diploma from non-commercial/business course may substitute for up to eight months.
• Two-year business/secretarial program may substitute for up to two years of experience.
• Education toward such a degree/diploma prorated based on completed requirements.

Responsibilities

• Utilize Microsoft Office Word and Excel with accuracy.
• Perform typing, word processing and data entry.
• Maintain case archive process for the area office and records management.
• Track data drive information used in case assignments and personnel management.
• Process area office closed records.
• Serve as receptionist, greeting clients and directing visitors.
• Provide clerical support and projects as assigned.
• Provide information about agency locations, programs and services.
• Process mail and fax as necessary.
• Maintain filing system.
• Enter information into FamilyNet and perform FamilyNet searches.
• Assist social workers with MassHealth insurance claims.
• Manage personal needs accounts related to Social Security and Title II payments.
• Support the Director of Area as needed.

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Data entry

Education

High school diploma or equivalent

Tools

FamilyNet

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

The Clerk IV will quickly and accurately process data from a variety of sources, maintain the case archive process for the area office and act as receptionist, greeting and directing clients and visitors.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Utilize Microsoft Office Applications - Word and Excel - with accuracy
• Perform accurate typing, word processing and data entry
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests
• Track the data drive information used in case assignments and personnel management
• Perform Area Office closed records processing
• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed
• Provide administrative /clerical support and projects as assigned
• Provide routine information concerning agency office locations, programs and services
• Assist with processing mail and fax as necessary
• Maintain filing system
• Assist staff by entering information into the FamilyNet system including FamilyNet searches
• Assist social workers with Mass Health insurance claims
• Manage personal needs accounts on the area office level of Social Security and Title II payments
• Assist in the support of Director of Area as needed

PREFERRED QUALIFICATIONS:

• Demonstrated ability in Microsoft Office Applications – Word, Excel and Access Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption.Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori.

Education,licensureand certifications will be verifiedin accordance withthe Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time,program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized,non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.* * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiantive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

United States-Massachusetts-Whitinsville-185 Church Street

Job

Administrative Services

Agency

Department of Children & Families

Schedule

Full-time

Shift

Day

Job Posting

Sep 16, 2026, 1:55:57 PM

Number of Openings

1

Salary

53,314.56 - 70,699.72 Yearly

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes

If you have Diversity, Affniative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Boniswa Sundai / [e-mail] - 6176060243