Administrative Support Specialist I - Hybrid & Data Entry

Commonwealth of Massachusetts; Springfield (MA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Commonwealth of Massachusetts is seeking an Office Support Specialist I in Springfield, MA to perform administrative support, data entry, scheduling, and document management across the Hearings process of the Department of Unemployment Assistance.

The role requires careful accuracy, ability to handle confidential material, and experience in clerical tasks. The position offers full-time hours, a standard daytime schedule, and a comprehensive benefits package within state government.

Qualifications

• Two years of full-time, or equivalent part-time, experience in administrative work.
• Substitutions: Associate's or higher degree in business administration may substitute for required experience.
• Educational substitutions limited to a maximum of two years of required experience.

Responsibilities

• Data enters all appeals received at regional offices into online system.
• Operates PC to produce and revise daily schedules of appeals with hearing location and examiner.
• Enters data into online system to produce notices to all involved parties.
• Scans, uploads, and indexes correspondence and related documents.
• Prepares documents for electronic or hard copy mailing.
• Gathers information from parties regarding postponements, scheduling changes, and accommodations.
• Greets and checks in parties entering Hearing office.
• Identifies interpreter needs and completes interpreter request forms.
• Checks accuracy of typed material using spellcheck and proofreading methods.
• Maintains coding and filing systems for electronic documents.

Skills

Administrative work

Data entry

Scheduling

Education

Associate's degree in Business Administration

Associate's degree (any field)

Job description

Commonwealth of Massachusetts is seeking an Office Support Specialist I in Springfield, MA to perform administrative support, data entry, scheduling, and document management across the Hearings process of the Department of Unemployment Assistance.

The role requires careful accuracy, ability to handle confidential material, and experience in clerical tasks. The position offers full-time hours, a standard daytime schedule, and a comprehensive benefits package within state government.