Redactor-Clerk V- Central Office

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 57,000 - 79,000; Full time

Job summary

Commonwealth of Massachusetts is seeking an experienced Administrative Assistant to serve as Redactor – Central Office. Reporting to the Special Investigation Unit, the role involves direct redaction of confidential consumer records and coordination across SIU and Fair Hearing units.

The position requires strong clerical skills, confidentiality, and the ability to manage multiple projects, with potential hybrid scheduling.

Qualifications

• Four years of full-time office work experience, including supervisory/administrative duties.
• Ability to maintain confidential information and manage sensitive records.
• Proven ability to prioritize, organize workload, and meet deadlines.

Responsibilities

• Direct redaction of confidential consumer records.
• Transport case files to regional/area offices as needed.
• Prepare redacted case records for management signature and distribution.

Skills

Clerical skills

Organization

Independent work

Multitasking

Confidentiality

Time management

Word processing

Education

Four years office experience

Supervisory/administrative experience

Tools

Word

Excel

Access

FamilyNet

Job description

The Department of Children and Families (DCF) is seeking a mission-driven, experienced administrative assistant to fill the role ofRedactor – Central Office. Reporting to the Special Investigation Unit, the selected candidate will be responsible for case redaction activities that may take place at either the SIU Unit, Fair Hearing Unit, and other redaction needs as needed.

Duties and Responsibilities (these duties are a general summary and not all Inclusive)

• Direct redaction responsibility of confidential consumer records.
• May be required to transport case files to and from the regional and area offices.
• Responsible for preparing the redacted case record for management signature and distribution.

Preferred Qualifications

• Knowledge of clerical office practices and procedures including office filing, typing and use of office equipment and supplies, business letter and report preparation, etc.
• Capacity to maintain systems to facilitate workflow; demonstrated skills prioritizing and organizing workload.
• Demonstrated ability to work independently with detailed assignments.
• Capability to work on and prioritize multiple projects simultaneously and meet tight deadlines in a fast-paced environment.
• Ability to recognize when it is appropriate to consult with a social worker, supervisor, legal counsel, or management.
• Demonstrated ability to maintain confidentiality.
• Ability to establish timelines, work plans and follow through on assignments.
• Ability to establish systems to support the timely completion of assigned work.
• Demonstrated ability to utilize Word, Excel, Access, FamilyNet System.
• Demonstrated ability to work with diverse populations.
• A current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

About the Department of Children and Families

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption.

Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) and equivalent combination of the required experience and the substitutions below:

Substitutions:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

* Education towards such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiantive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk V

Primary Location

Job

Administrative Services

Agency

Department of Children & Families

Schedule

Full-time

Shift

Day

Job Posting

Sep 15, 2026, 3:23:20 PM

Number of Openings

1

Salary

57,456.62 - 79,461.20 Yearly

If you have Diversity, ...

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes