Hybrid Administrative Clerk IV

Massachusetts Department of Public Health; Braintree (MA); Hybrid; USD 53,000 - 71,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Massachusetts Department of Children & Families is seeking a Clerk IV to provide essential administrative support to a large team of professionals. This role focuses on accuracy in word processing, data entry, and filing, while supporting MassHealth claim processes and area office operations.

The position emphasizes professional demeanor, organizational skills, and the ability to work with diverse populations in a public-facing environment. Hybrid work options may be available.

Qualifications

• High school diploma or equivalent may substitute for up to 1 year of required experience.
• Diploma from business/secretarial school may substitute for up to 1 year of experience.
• Diploma from commercial/business high school can substitute for up to 1 year of required experience.
• Two-year business/secretarial program can substitute for two years of experience.

Responsibilities

• Utilize Microsoft Office Applications - Word and Excel - with accuracy
• Perform accurate typing, word processing, and data entry
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests
• Track the data drive information used in case assignments and personnel management
• Perform Area Office closed records processing
• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed
• Provide administrative /clerical support and projects as assigned
• Provide routine information concerning agency office locations, programs, and services
• Assist with processing mail and fax as necessary
• Maintain filing system
• Assist staff by entering information into the FamilyNet system, including FamilyNet searches
• Assist social workers with Mass Health insurance claims
• Manage personal needs accounts on the area office level of Social Security and Title II payments
• Assist in the support of the Director of Area as needed

Skills

Microsoft Office

Typing / Data entry

Filing / Records management

Reception / Front desk

Customer service

Professional demeanor

Diversity awareness

Organization / planning

FamilyNet familiarity

Education

High school diploma or equivalent

Business/secretarial school diploma (substitution)

Job description

The Massachusetts Department of Children & Families is seeking a Clerk IV to provide essential administrative support to a large team of professionals. This role focuses on accuracy in word processing, data entry, and filing, while supporting MassHealth claim processes and area office operations.

The position emphasizes professional demeanor, organizational skills, and the ability to work with diverse populations in a public-facing environment. Hybrid work options may be available.