Clerk IV - Coastal

Massachusetts Department of Public Health; Braintree (MA); Hybrid; USD 53,000 - 71,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Massachusetts Department of Children & Families is seeking a Clerk IV to provide essential administrative support to a large team of professionals. This role focuses on accuracy in word processing, data entry, and filing, while supporting MassHealth claim processes and area office operations.

The position emphasizes professional demeanor, organizational skills, and the ability to work with diverse populations in a public-facing environment. Hybrid work options may be available.

Qualifications

• High school diploma or equivalent may substitute for up to 1 year of required experience.
• Diploma from business/secretarial school may substitute for up to 1 year of experience.
• Diploma from commercial/business high school can substitute for up to 1 year of required experience.
• Two-year business/secretarial program can substitute for two years of experience.

Responsibilities

• Utilize Microsoft Office Applications - Word and Excel - with accuracy
• Perform accurate typing, word processing, and data entry
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests
• Track the data drive information used in case assignments and personnel management
• Perform Area Office closed records processing
• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed
• Provide administrative /clerical support and projects as assigned
• Provide routine information concerning agency office locations, programs, and services
• Assist with processing mail and fax as necessary
• Maintain filing system
• Assist staff by entering information into the FamilyNet system, including FamilyNet searches
• Assist social workers with Mass Health insurance claims
• Manage personal needs accounts on the area office level of Social Security and Title II payments
• Assist in the support of the Director of Area as needed

Skills

Microsoft Office

Typing / Data entry

Filing / Records management

Reception / Front desk

Customer service

Professional demeanor

Diversity awareness

Organization / planning

FamilyNet familiarity

Education

High school diploma or equivalent

Business/secretarial school diploma (substitution)

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Utilize Microsoft Office Applications - Word and Excel - with accuracy
• Perform accurate typing, word processing, and data entry
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests
• Track the data drive information used in case assignments and personnel management
• Perform Area Office closed records processing
• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed
• Provide administrative /clerical support and projects as assigned
• Provide routine information concerning agency office locations, programs, and services
• Assist with processing mail and fax as necessary
• Maintain filing system
• Assist staff by entering information into the FamilyNet system, including FamilyNet searches
• Assist social workers with Mass Health insurance claims
• Manage personal needs accounts on the area office level of Social Security and Title II payments
• Assist in the support of the Director of Area as needed

PREFERRED QUALIFICATIONS:

• Demonstrated ability in Microsoft Office Applications – Word, Excel, and Access Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum
• Capacity to plan, organize, and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care, and education.

DCF works toward establishing the safety, permanency, and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and, when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Minimum Entrance Requirements:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
• III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience. *
• IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*
• * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affineative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

United States-Massachusetts-Braintree - 220 Forbes Rd Rear

Job

Administrative Services

Agency

Department of Children & Families

Schedule

Full-time

Shift

Day

Job Posting

Sep 23, 2026, 2:49:30 PM

Number of Openings

1

Salary

53,314.56 - 70,699.72 Yearly

If you have Diversity, Afficheive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Boniswa Sundai ([e-mail]) - 6176060243

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes