Administrative Clerk IV - Hybrid Work Schedule

Commonwealth of Massachusetts; Northbridge (MA); On-site; USD 53,000 - 71,000; Full time

Job summary

Commonwealth of Massachusetts seeks a detail-oriented Clerk IV to provide administrative support across a large professional staff within the Department of Children and Families. The role includes data entry, filing, archiving, and serving as the first point of contact for clients and visitors in a busy area office.

Requirements include three years of office experience, strong Microsoft Office skills, and the ability to work with diverse populations.

Qualifications

• Three years of full-time, or equivalent part-time, experience in office work.
• Diploma from high school/business course may substitute for up to one year of experience.
• Diploma from non-commercial/business course may substitute for up to eight months.
• Two-year business/secretarial program may substitute for up to two years of experience.
• Education toward such a degree/diploma prorated based on completed requirements.

Responsibilities

• Utilize Microsoft Office Word and Excel with accuracy.
• Perform typing, word processing and data entry.
• Maintain case archive process for the area office and records management.
• Track data drive information used in case assignments and personnel management.
• Process area office closed records.
• Serve as receptionist, greeting clients and directing visitors.
• Provide clerical support and projects as assigned.
• Provide information about agency locations, programs and services.
• Process mail and fax as necessary.
• Maintain filing system.
• Enter information into FamilyNet and perform FamilyNet searches.
• Assist social workers with MassHealth insurance claims.
• Manage personal needs accounts related to Social Security and Title II payments.
• Support the Director of Area as needed.

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Data entry

Education

High school diploma or equivalent

Tools

FamilyNet

Job description

Commonwealth of Massachusetts seeks a detail-oriented Clerk IV to provide administrative support across a large professional staff within the Department of Children and Families. The role includes data entry, filing, archiving, and serving as the first point of contact for clients and visitors in a busy area office.

Requirements include three years of office experience, strong Microsoft Office skills, and the ability to work with diverse populations.