Bilingual Administrative Support Specialist

Child & Family Services, Inc.; Plymouth (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Child & Family Services, Inc. in Plymouth, MA seeks an Administrative Support professional to join a multidisciplinary team and ensure a safe environment for clients. Responsibilities include front desk duties, information dissemination, data entry into the EHR, and coordinating Open Access services.

The role emphasizes strong customer service, confidentiality under HIPAA, and collaboration with office staff to maintain organized records and efficient operations.

Qualifications

• Customer service and interpersonal skills required.
• Experience at a front desk or reception is a plus.
• Ability to manage information accurately and discreetly.

Responsibilities

• Provide accurate information regarding agency policy and service options to clients and partners.
• Act as liaison between clients, clinic visitors and agency staff.
• Maintain accurate client information in the agency EHR with demographics and service history.
• Scan and upload documents into the medical record for all programs at the office location.
• Assist clients with transportation access and scheduling of appointments.
• Maintain front desk information, waiting room notices, and office forms.
• Provide translation between clients and staff when needed (if bilingual).
• Support office manager and program staff with administrative tasks.

Skills

Customer service

Front desk

Communication

Data entry

Tools

EHR (electronic health records)

Job description

Child & Family Services, Inc. in Plymouth, MA seeks an Administrative Support professional to join a multidisciplinary team and ensure a safe environment for clients. Responsibilities include front desk duties, information dissemination, data entry into the EHR, and coordinating Open Access services.

The role emphasizes strong customer service, confidentiality under HIPAA, and collaboration with office staff to maintain organized records and efficient operations.