HVAC Scheduling & Customer Care Specialist

Standard Heating Cooling Plumbing; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) with match

PTO & holidays

Training provided

Job summary

Standard Heating, Cooling & Plumbing in Birmingham, AL is seeking a Customer Service Representative for a full-time role. You will be the first voice customers hear when systems go down, booking calls, coordinating with techs, and keeping customers informed.

Ideal candidates have customer service experience, strong communication, and comfort with scheduling software. Training is provided; background check required.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Comfortable using a computer, phone system, and scheduling software.
• Reliable attendance and punctuality.
• Ability to pass a background check and drug screen.

Responsibilities

• Answer inbound calls and book service and maintenance appointments
• Schedule and confirm appointments, and keep customers updated on tech arrival times
• Enter and update customer information accurately in our scheduling software
• Follow up on estimates, open quotes, and maintenance agreement renewals
• Handle questions and concerns with patience, and know when to escalate
• Work closely with dispatch and our field team to keep the day running smoothly

Skills

Customer service

Phone support

Multi-tasking

Detail oriented

Calm under pressure

Education

High school diploma

Tools

ServiceTitan

Job description

Standard Heating, Cooling & Plumbing in Birmingham, AL is seeking a Customer Service Representative for a full-time role. You will be the first voice customers hear when systems go down, booking calls, coordinating with techs, and keeping customers informed.

Ideal candidates have customer service experience, strong communication, and comfort with scheduling software. Training is provided; background check required.