Customer Service Representative

Blue Cardinal Home Services Group; Birmingham (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid training from day one

Year-round role

Medical, dental, and vision

401(k) with company match

Disability/HSA/FSA

PTO, holidays & floating holidays

Path into leadership

Job summary

Standard Heating, Cooling & Plumbing in Birmingham, AL is hiring a Customer Service Representative. You’ll handle inbound calls, book service and maintenance appointments, and keep customers informed with live updates and accurate records. No trades background required, but strong interpersonal skills are essential.

The role offers paid training from day one, a year-round schedule, and growth paths into dispatch, scheduling, or office leadership within a supportive team environment.

Qualifications

• 1+ year of customer experience, especially phone-based or call center.
• Friendly, upbeat attitude that stays calm on a 100-degree day with a full call board.
• Strong organization and attention to detail; able to juggle multiple tasks.
• Strong verbal and written communication skills.
• Comfort with a computer, phone system, and scheduling software.
• Reliable attendance and punctuality.
• Ability to pass a background check and drug screen.

Responsibilities

• Answer inbound calls and book service and maintenance appointments.
• Schedule and confirm appointments; provide customers live updates on tech arrival times.
• Keep customer records accurate in our scheduling software.
• Follow up on estimates, open quotes, and maintenance agreement renewals.
• Turn worried callers into happy customers and know when to escalate.
• Team up with dispatch and field techs to keep the day running smoothly.

Skills

Customer service

Phone-based work

Organization

Written & verbal communication

Computer skills

Punctuality

Education

High school diploma or equivalent

Tools

Scheduling software

ServiceTitan

Job description

Customer Service Representative, Standard Heating, Cooling & Plumbing | Birmingham, AL

Paid Training Year-Round Work Room to Grow

Be the voice Birmingham trusts when the AC quits.

When a Birmingham family’s AC dies in the middle of July, you’re the first person they call, and you’re the reason they hang up relieved. At Standard, our CSRs run the heartbeat of the operation: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we want someone sharp, warm, and organized to grow with us.

No trades background? No problem.

What’s In It for You:

• Paid training from day one
• A steady, year-round role. No seasonal layoffs.
• Medical, dental, and vision 401(k) with company match disability HSA/FSA pet insurance
• PTO, 6 paid holidays, and 2 floating holidays
• A real path into dispatch, scheduling, or office leadership

What Your Day Looks Like:

• Answer inbound calls and book service and maintenance appointments
• Schedule and confirm appointments, and give customers live updates on tech arrival times
• Keep customer records accurate in our scheduling software
• Follow up on estimates, open quotes, and maintenance agreement renewals
• Turn worried callers into happy customers, and know when to escalat[e]
• Team up with dispatch and our field techs to keep the day running smoothly

Requirements

You’re Our CSR If You Have:

• 1+ year of customer experience, especially phone-based or call center
• A friendly, upbeat attitude that stays calm on a 100-degree day with a full call board
• Strong organization and attention to detail, and you’re comfortable juggling multiple tasks
• Strong verbal and written communication skills
• Comfort with a computer, phone system, and scheduling software
• Reliable attendance and punctuality
• High school diploma or equivalent
• Ability to pass a background check and drug screen
• Bonus: home services, HVAC, or plumbing experience, or ServiceTitan

Who We Are:

Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. As part of the Blue Cardinal Home Services Group family, we offer local-shop culture with the stability of a larger company behind us.

You won’t be a number here.

You’ll be the person our customers remember and the person our techs count on.

Ready to join us? Hit Apply. Our recruiting team will reach out fast.