HVAC Customer Support Specialist - World-Class Service

Ugi; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) plan with company match

Casual attire

Friendly team environment

Job summary

UGI Heating, Cooling & Plumbing in Montgomery, AL is seeking a Customer Service Representative to deliver world‑class service on site. You will answer inbound calls, manage email inquiries, and schedule appointments while delivering clear product and service information.

We value teamwork, accuracy and responsiveness, with opportunities for growth and comprehensive benefits. A high school diploma and strong communication skills are required, with experience in call-center environments a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service over the phone preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of customer calls and verify coverage.
• Work with customers and contractors across North America in a call center environment.
• Write and respond to customer and contractor correspondence professionally.
• Build excellent customer relations and exercise good judgment.
• Assist in retaining customers and contract renewals with exceptional service.
• Data entry of general customer account information and actions.
• Provide feedback to management to improve services and processes.

Skills

High‑quality communication

Phone support

MS Office

Detail-oriented

Problem-solving

Flexible

Education

High school diploma or equivalent

Tools

MS Office

Job description

UGI Heating, Cooling & Plumbing in Montgomery, AL is seeking a Customer Service Representative to deliver world‑class service on site. You will answer inbound calls, manage email inquiries, and schedule appointments while delivering clear product and service information.

We value teamwork, accuracy and responsiveness, with opportunities for growth and comprehensive benefits. A high school diploma and strong communication skills are required, with experience in call-center environments a plus.