HVAC Dispatch Scheduler | Inbound/Outbound Booking Pro

ADP, Inc.; Huntsville (AL); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Growth opportunities

Job summary

Conditioned Air Solutions in Huntsville, AL, is seeking a Customer Service Representative to handle inbound and outbound calls, scheduling HVAC maintenance, service repairs, and sales installations. You will coordinate with dispatchers, technicians, and sales reps to keep field operations running smoothly.

We value energetic, friendly communicators with at least 1 year in call center or customer service. Proficiency with computers, multi-line phones, and scheduling software is required; benefits

Qualifications

• High school diploma or GED equivalent.
• 1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!).
• Energetic, friendly demeanor with professional communication skills.
• Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.
• Valid driver’s license and legal authorization to work in the U.S.

Responsibilities

• Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.
• Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.
• Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.
• Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.

Skills

Call center experience

Customer service

Receptionist experience

Multi-tasking

Professional communication

Computer usage

Education

High school diploma or GED

Tools

Scheduling software

Dispatch system

Job description

Conditioned Air Solutions in Huntsville, AL, is seeking a Customer Service Representative to handle inbound and outbound calls, scheduling HVAC maintenance, service repairs, and sales installations. You will coordinate with dispatchers, technicians, and sales reps to keep field operations running smoothly.

We value energetic, friendly communicators with at least 1 year in call center or customer service. Proficiency with computers, multi-line phones, and scheduling software is required; benefits