HVAC Customer Care Specialist

Blue Cardinal Home Services Group; Birmingham (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid training from day one

Year-round role

Medical, dental, and vision

401(k) with company match

Disability/HSA/FSA

PTO, holidays & floating holidays

Path into leadership

Job summary

Standard Heating, Cooling & Plumbing in Birmingham, AL is hiring a Customer Service Representative. You’ll handle inbound calls, book service and maintenance appointments, and keep customers informed with live updates and accurate records. No trades background required, but strong interpersonal skills are essential.

The role offers paid training from day one, a year-round schedule, and growth paths into dispatch, scheduling, or office leadership within a supportive team environment.

Qualifications

• 1+ year of customer experience, especially phone-based or call center.
• Friendly, upbeat attitude that stays calm on a 100-degree day with a full call board.
• Strong organization and attention to detail; able to juggle multiple tasks.
• Strong verbal and written communication skills.
• Comfort with a computer, phone system, and scheduling software.
• Reliable attendance and punctuality.
• Ability to pass a background check and drug screen.

Responsibilities

• Answer inbound calls and book service and maintenance appointments.
• Schedule and confirm appointments; provide customers live updates on tech arrival times.
• Keep customer records accurate in our scheduling software.
• Follow up on estimates, open quotes, and maintenance agreement renewals.
• Turn worried callers into happy customers and know when to escalate.
• Team up with dispatch and field techs to keep the day running smoothly.

Skills

Customer service

Phone-based work

Organization

Written & verbal communication

Computer skills

Punctuality

Education

High school diploma or equivalent

Tools

Scheduling software

ServiceTitan

Job description

Standard Heating, Cooling & Plumbing in Birmingham, AL is hiring a Customer Service Representative. You’ll handle inbound calls, book service and maintenance appointments, and keep customers informed with live updates and accurate records. No trades background required, but strong interpersonal skills are essential.

The role offers paid training from day one, a year-round schedule, and growth paths into dispatch, scheduling, or office leadership within a supportive team environment.