HVAC Dispatch & Customer Care Specialist

Premier Service Co; Tuscaloosa (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Great benefits

Paid vacations & holidays

Professional development opportunities

Job summary

Premier Service Co in Tuscaloosa, AL is seeking a Dispatch/Customer Service specialist to coordinate scheduling and dispatch of technicians, acting as the main liaison between customers and field teams. You will ensure accurate information relay, manage work orders, invoices, and customer accounts, and support training and professional development.

The ideal candidate has excellent communication, sharp attention to detail, and the ability to multitask in a fast-paced environment; HVAC knowledge

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Call Center experience preferred.
• HVAC experience preferred.
• Dispatching experience preferred.

Responsibilities

• Schedule and coordinate technicians' dispatch.
• Serve as primary contact between customers and technicians.
• Relay detailed and accurate information to field staff.
• Record and report service calls and work orders.
• Process technician work orders and invoices.
• Collect on customer accounts and update progress with customers.
• Provide customer service to customers and technicians.
• Be available for additional duties as assigned.

Skills

Communication

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Job description

Premier Service Co in Tuscaloosa, AL is seeking a Dispatch/Customer Service specialist to coordinate scheduling and dispatch of technicians, acting as the main liaison between customers and field teams. You will ensure accurate information relay, manage work orders, invoices, and customer accounts, and support training and professional development.

The ideal candidate has excellent communication, sharp attention to detail, and the ability to multitask in a fast-paced environment; HVAC knowledge