Customer Service Representative

Standard Heating Cooling Plumbing; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) with match

PTO & holidays

Training provided

Job summary

Standard Heating, Cooling & Plumbing in Birmingham, AL is seeking a Customer Service Representative for a full-time role. You will be the first voice customers hear when systems go down, booking calls, coordinating with techs, and keeping customers informed.

Ideal candidates have customer service experience, strong communication, and comfort with scheduling software. Training is provided; background check required.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Comfortable using a computer, phone system, and scheduling software.
• Reliable attendance and punctuality.
• Ability to pass a background check and drug screen.

Responsibilities

• Answer inbound calls and book service and maintenance appointments
• Schedule and confirm appointments, and keep customers updated on tech arrival times
• Enter and update customer information accurately in our scheduling software
• Follow up on estimates, open quotes, and maintenance agreement renewals
• Handle questions and concerns with patience, and know when to escalate
• Work closely with dispatch and our field team to keep the day running smoothly

Skills

Customer service

Phone support

Multi-tasking

Detail oriented

Calm under pressure

Education

High school diploma

Tools

ServiceTitan

Job description

Customer Service Representative

Standard Heating, Cooling & Plumbing | Birmingham, AL | Full-Time

Be the voice Birmingham trusts when the AC quits.

When a customer's system goes down, you're the first person they talk to, and the reason they hang up feeling taken care of. At Standard, our CSRs keep the whole operation moving: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we're growing, and we're looking for someone sharp, warm, and organized to grow with us.

Who We Are

Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. We're part of the Blue Cardinal Home Services Group family, which means local-shop culture with the support and stability of a larger company behind it.

What We Offer

• Medical, dental, and vision coverage
• 401(k) with company match
• PTO, 6 paid holidays, and 2 floating holidays
• Disability, HSA, FSA, pet insurance, and more
• Paid training, so no trades background is required
• A steady, year-round role with room to grow into dispatch, scheduling, or office leadership

What You'll Do

• Answer inbound calls and book service and maintenance appointments
• Schedule and confirm appointments, and keep customers updated on tech arrival times
• Enter and update customer information accurately in our scheduling software
• Follow up on estimates, open quotes, and maintenance agreement renewals
• Handle questions and concerns with patience, and know when to escalat
• Work closely with dispatch and our field team to keep the day running smoothly

What We're Looking For

• Customer service experience, especially phone-based or call center
• Someone friendly, upbeat, and calm under pressure, even on a 100-degree day with a full call board
• Organized, detail-oriented, and comfortable juggling multiple tasks
• Experience in home services, HVAC, or plumbing is a plus but not required
• Experience with ServiceTitan or similar scheduling software is a plus

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Comfortable using a computer, phone system, and scheduling software
• Reliable attendance and punctuality
• Ability to pass a background check and drug screen

Why Standard?

You won't be a number here. You'll be the person our customers remember, and the person our techs rely on. If you take pride in doing things right and helping people, we'd love to meet you.