HVAC Customer Care & Scheduling Specialist

Aire Serv; Front Royal (VA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance 50%

401K with company match

Paid holidays

Paid vacation

Short/Long-term disability

Life insurance

Job summary

Aire Serv is seeking a Customer Service Representative to join the Front Royal team. The CSR handles lead qualification, appointment confirmations, and closing on jobs as appropriate.

Main duties include handling inbound/outbound calls for sales and service, scheduling, and maintaining high levels of customer service. The role emphasizes strong communication, teamwork, and technical familiarity with HVAC service processes.

Qualifications

• HVAC experience is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders and respond to customer complaints.
• Maintain office operations and review purchase orders.
• Cross-train in related positions as needed.

Skills

HVAC experience

Service Titan

Communication

Microsoft Office

Data entry

Tools

Service Titan

Microsoft Office

Job description

Aire Serv is seeking a Customer Service Representative to join the Front Royal team. The CSR handles lead qualification, appointment confirmations, and closing on jobs as appropriate.

Main duties include handling inbound/outbound calls for sales and service, scheduling, and maintaining high levels of customer service. The role emphasizes strong communication, teamwork, and technical familiarity with HVAC service processes.