HVAC Service Scheduler & Customer Support

American Residential Services; Corona (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Job summary

American Residential Services is seeking a Customer Service Representative to support our HVAC service teams in Corona, California. This full-time role involves managing inbound calls, scheduling appointments, and assisting customers with service requests in a fast-paced office environment.

Successful candidates will have prior customer service experience and proficiency in scheduling and multi-line phone systems. Health insurance, paid training, and career growth opportunities are offered.

Qualifications

• Prior experience in a customer service or call center environment.
• Experience scheduling service appointments (HVAC or home services preferred).
• Must report daily to the office (no remote work available).

Responsibilities

• Answer inbound customer calls regarding HVAC service and scheduling.
• Make outbound calls to confirm HVAC service appointments.
• Manage scheduling for HVAC technicians.
• Provide timely updates on heating and air conditioning service appointments.

Skills

Customer service experience

Appointment scheduling

Microsoft Office proficiency

Multi-line phone systems

Job description

American Residential Services is seeking a Customer Service Representative to support our HVAC service teams in Corona, California. This full-time role involves managing inbound calls, scheduling appointments, and assisting customers with service requests in a fast-paced office environment.

Successful candidates will have prior customer service experience and proficiency in scheduling and multi-line phone systems. Health insurance, paid training, and career growth opportunities are offered.