HVAC Customer Service & Scheduling Specialist

Callfirstmate; Lee's Summit (MO); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid time off

Supportive team environment

Performance incentives

Job summary

A local HVAC company in Lee's Summit is seeking a full‑time Customer Service Representative (CSR) to ensure customers receive prompt service. You will manage service calls, schedule appointments, and maintain customer communication with professionalism. Ideal candidates should be organized, reliable, and able to thrive in a fast-paced environment. Prior experience in HVAC or similar fields is preferred but not necessary as training is provided.

Qualifications

• Strong attention to detail is essential for managing schedules efficiently.
• Must be calm and confident in a fast-paced environment.
• Friendly and professional phone communication is crucial.

Responsibilities

• Answer inbound service calls from customers.
• Schedule HVAC service and maintenance appointments.
• Communicate clearly with customers about scheduling expectations.

Skills

Attention to detail

Professional phone communication

Organized multitasking

Comfortable learning software systems

Team-first mindset

Reliable and dependable

Job description

A local HVAC company in Lee's Summit is seeking a full‑time Customer Service Representative (CSR) to ensure customers receive prompt service. You will manage service calls, schedule appointments, and maintain customer communication with professionalism. Ideal candidates should be organized, reliable, and able to thrive in a fast-paced environment. Prior experience in HVAC or similar fields is preferred but not necessary as training is provided.