HVAC Customer Service Representative and Dispatcher

Aire Serv; Front Royal (VA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance 50% of employee

Eye and Dental Insurance

AFLAC supplemental insurance

401K Company Match 3%

Paid holidays

Paid vacation

Disability insurance

Life insurance 50K

Job summary

Aire Serv in Front Royal, VA is hiring an HVAC Customer Service Representative and Dispatcher to join our team. You will handle inbound and outbound calls, qualify leads, schedule appointments and coordinate daily dispatch activities for service technicians.

The role requires HVAC experience, proficiency with Service Titan or similar dispatch software, and strong communication. Typical hours are Tuesday to Friday 11:00 am – 8:00 pm and Saturday 8:00 am – 4:00 pm, with benefits including health,

Qualifications

• HVAC experience required.
• Proficient with MS Office and data entry.
• Strong written and verbal communication.
• Ability to work independently within a team.
• Typing skills are a plus.
• Dispatch software knowledge is a plus.

Responsibilities

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
• Perform other duties as needed which may include cross-training in related positions

Skills

Strong written and verbal comms

Data entry

Team player independent

MS Office

Typing

HVAC experience

Tools

Service Titan

Job description

Future Opening: HVAC Customer Service Representative and Dispatcher

We are expanding and looking to add another member to our Team! Due to our rapid growth we are currently looking to bring on an additional Customer Service Representative. This top performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments and closing out jobs as appropriate.

As well, this position will require handling incoming and outgoing calls both for sales and service. The CSR position is Tuesday – Friday 11:00 am – 8:00 pm and Saturday 8:00 am – 4:00 pm.

As CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements

• Must have previous HVAC experience
• Knowledge of our dispatch software, Service Titan is a plus
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Team player who can work independently
• Strong computer knowledge, including Microsoft Office
• Typing skills a plus
• Health Insurance Company pays 50% of employee
• Eye and Dental Insurance Paid for by the company.
• AFLAC Supplemental insurance at employee expense / not required
• 401K / Company Match 3%
• Paid Holidays 5 per year
• 1 Week Paid Vacation
• Short Term and Long‑Term Disability Paid for by company.
• 50K Life Insurance Policy Company provide and paid for.

Compensation: 30,000 + Commission

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Are you legally authorized to work in this country? *

How many employers have you had in the past 5 years? *

Are you available to work evening shifts during the week (Monday-Friday)? *

Are you willing to work weekend shifts? *