HVAC Customer Care Specialist

Airtron LLC; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron Heating & Air Conditioning is hiring a Customer Service Representative to support operations by handling customer inquiries, scheduling, and communication with field teams. The role requires a customer-first mindset, strong communication, and the ability to work with sales, service, and management to deliver exceptional experiences.

The ideal candidate has a high school diploma or GED, 2-4 years in office environments serving customers by phone, and proficiency with Microsoft Office.

Qualifications

• Excellent verbal and written communication in English.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience assisting customers over the phone is preferred.

Responsibilities

• Answer phones and schedule customers; assist with inquiries.
• Provide customer services related to sales, installations, and promotions.
• Process payments, schedule appointments, and handle refunds as needed.
• Maintain data entry and communication via emails and texts to route resources efficiently.
• Follow safety policies and company procedures; support team operations.

Skills

Customer service mindset

Communication skills

Teamwork

Organizational skills

English fluency

Education

High School Diploma or GED

College coursework preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Airtron Heating & Air Conditioning is hiring a Customer Service Representative to support operations by handling customer inquiries, scheduling, and communication with field teams. The role requires a customer-first mindset, strong communication, and the ability to work with sales, service, and management to deliver exceptional experiences.

The ideal candidate has a high school diploma or GED, 2-4 years in office environments serving customers by phone, and proficiency with Microsoft Office.