Customer Service Representative

Aire Serv; Front Royal (VA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance 50%

401K with company match

Paid holidays

Paid vacation

Short/Long-term disability

Life insurance

Job summary

Aire Serv is seeking a Customer Service Representative to join the Front Royal team. The CSR handles lead qualification, appointment confirmations, and closing on jobs as appropriate.

Main duties include handling inbound/outbound calls for sales and service, scheduling, and maintaining high levels of customer service. The role emphasizes strong communication, teamwork, and technical familiarity with HVAC service processes.

Qualifications

• HVAC experience is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders and respond to customer complaints.
• Maintain office operations and review purchase orders.
• Cross-train in related positions as needed.

Skills

HVAC experience

Service Titan

Communication

Microsoft Office

Data entry

Tools

Service Titan

Microsoft Office

Job description

Future Opening: Customer Service Representative

We are expanding and looking to add another member to our Team! Due to our rapid growth we are currently looking to bring on an additional Customer Service Representative. This top performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments and closing out jobs as appropriate.

As well, this position will require handling incoming and outgoing calls both for sales and service. The CSR position is Tuesday – Friday 11:00 am – 8:00 pm and Saturday 8:00 am – 4:00 pm.

As CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Must have HVAC experience
• Knowledge of our dispatch software, Service Titan is a plus
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• Strong computer knowledge, including Microsoft Office
• Typing skills a plus
• Health Insurance Company pays 50% of employee
• Eye and Dental Insurance Paid for by the company.
• AFLAC Supplemental insurance at employee expense / not required
• 401K / Company Match 3%
• Paid Holidays 5 per year
• 1 Week Paid Vacation
• Short Term and Long-Term Disability Paid for by company.
• 50K Life Insurance Policy Company provide and paid for.

Compensation: 30,000 +

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Are you legally authorized to work in this country? *

How many employers have you had in the past 5 years? *

Are you available to work evening shifts during the week (Monday-Friday)? *

Are you willing to work weekend shifts? *