HVAC CSR & Dispatch Specialist

ADP, Inc.; Harrisonburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid holidays

PTO

Disability insurance

Life insurance

AFLAC supplemental insurance

Job summary

Aire Serv in Harrisonburg, VA is seeking a CSR/Dispatcher to handle lead qualification, confirm appointments, and close out jobs. The role includes inbound/outbound calls for sales and service, ensuring high customer service standards and smooth daily operations.

The CSR/Dispatcher will coordinate with team members, manage work orders, and help maintain office procedures. On-call rotation may be required during peak periods.

Qualifications

• Minimum two years admin experience in HVAC and/or plumbing.
• Able to work in an on-call rotation for weeknights and weekends during peak time.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls professionally and courteously.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Communication

Data entry

MS Office

Team player

Indep. work

Typing

On-call flexibility

Tools

Service Titan

Job description

Aire Serv in Harrisonburg, VA is seeking a CSR/Dispatcher to handle lead qualification, confirm appointments, and close out jobs. The role includes inbound/outbound calls for sales and service, ensuring high customer service standards and smooth daily operations.

The CSR/Dispatcher will coordinate with team members, manage work orders, and help maintain office procedures. On-call rotation may be required during peak periods.