Senior HVAC Customer Care Specialist

Service Experts; Salem (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off and company holiday pay

Medical, dental, and vision insurance

401(k) retirement savings with company match

Life and disability insurance options

World class training opportunities

Career development opportunities

Job summary

A leading HVAC service provider is seeking a Sr. Customer Service Specialist to manage customer service requests, appointment bookings, and inquiries with professionalism. Candidates must possess strong communication skills and the ability to multitask in a fast-paced environment. Responsibilities include handling customer concerns, maintaining records, and ensuring adherence to service standards. The role offers a competitive benefits package and opportunities for career development.

Qualifications

• 1 year of experience in customer service or similar environment.
• Ability to work effectively in a fast-paced setting.
• Knowledge of HVAC/Refrigeration is a plus.

Responsibilities

• Answer incoming phone calls and assist or route calls.
• Maintain good customer relations and meet company standards.
• Handle customer concerns by phone, email, and chat.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem-solving

Education

High school diploma or equivalent

Tools

Call monitoring software

Computers and administrative software

Job description

A leading HVAC service provider is seeking a Sr. Customer Service Specialist to manage customer service requests, appointment bookings, and inquiries with professionalism. Candidates must possess strong communication skills and the ability to multitask in a fast-paced environment. Responsibilities include handling customer concerns, maintaining records, and ensuring adherence to service standards. The role offers a competitive benefits package and opportunities for career development.