Operations Admin I: Logistics & Customer Support

Federal Express Corporation; Hermon (ME); On-site; USD 25,000 - 39,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative clerk to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will handle data entry, filing, and communications to keep packages moving efficiently.

You will be the first point of contact for customers, assist with audits, manage records, and help resolve delivery issues while maintaining accurate documentation and timely reporting.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service preferred.
• Proficient in typing, data entry, and MS Office.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BC SA audit activity by retrieving data and/or files for review.
• Supports timely delivery and loss prevention by addressing searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses.
• Researches missing packages to understand root causes and compiles information on disputed deliveries for management review.
• Tracks metrics and prepares weekly reports for management review.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented administrative clerk to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will handle data entry, filing, and communications to keep packages moving efficiently.

You will be the first point of contact for customers, assist with audits, manage records, and help resolve delivery issues while maintaining accurate documentation and timely reporting.