Senior Hub Operations & Customer Care Specialist

Federal Express Corporation; Chickentown (PA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

401(k) retirement plan

Job summary

Federal Express Corporation seeks a detail-oriented clerical associate to support hub and station operations, linehaul, QA and customer service. You will handle data entry, filing, calls, and reporting while ensuring packages are correctly addressed and tracked.

Responsibilities include resolving customer inquiries, assisting with audits, and maintaining accurate records to support timely deliveries. Minimum 4 years of related experience; HS diploma required; proficiency with MS Office and data

Qualifications

• Four (4) years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• Strong data entry and typing skills; proficient with Microsoft Office.

Responsibilities

• Provides clerical support to management and operational functions, including filing, photocopying, faxing, emailing and answering telephone.
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with audit activity by retrieving data and/or files for review.

Skills

Typing

Data entry

Phone handling

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a detail-oriented clerical associate to support hub and station operations, linehaul, QA and customer service. You will handle data entry, filing, calls, and reporting while ensuring packages are correctly addressed and tracked.

Responsibilities include resolving customer inquiries, assisting with audits, and maintaining accurate records to support timely deliveries. Minimum 4 years of related experience; HS diploma required; proficiency with MS Office and data