Hotel Operations Leader - Guest Experience & Growth

Extended-Stay-Hotel; Braintree (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

Extended Stay America in Boston/Braintree seeks a hospitality leader responsible for the overall success of the hotel and guest experience. You will lead associates, uphold ESA brand standards, and drive operations to deliver exceptional service.

The role emphasizes recruiting, onboarding, and training, along with managing labor, purchasing, and daily operations to achieve performance goals in a dynamic hotel environment.

Qualifications

• Minimum three years related hospitality management (or related field) experience required.
• Customer experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.
• 2-year degree highly preferred.
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Ability to manage and direct a staff to perform daily job tasks.
• Conversational or proficient in Spanish.

Responsibilities

• Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience.
• Provide leadership to the property associates and maintain brand standards.
• Recruit, interview, screening and hire procedures; onboard and train new associates to include ESA training requirements.
• Drive positive work environment through teamwork, energy, and recognition.
• Manage labor costs, purchasing, and budgeting while ensuring timely operations and guest readiness.

Skills

Customer experience

Staff management

English proficiency

Spanish (conversational)

Education

2-year degree highly preferred

Tools

Email and office software

Job description

Extended Stay America in Boston/Braintree seeks a hospitality leader responsible for the overall success of the hotel and guest experience. You will lead associates, uphold ESA brand standards, and drive operations to deliver exceptional service.

The role emphasizes recruiting, onboarding, and training, along with managing labor, purchasing, and daily operations to achieve performance goals in a dynamic hotel environment.