Hotel Operations & Guest Experience Leader

Extended Stay America; Mobile (AL); On-site; USD 85,000 - 105,000; Full time

Job summary

Extended Stay America in Mobile, AL is seeking a General Manager responsible for overall hotel success, guest satisfaction, associate engagement, and financial performance. You will lead property operations, uphold ESA brand standards, and drive continuous improvement.

The role requires hospitality management experience, strong leadership, and the ability to recruit, train, and coach teams while maintaining a positive work environment and ensuring exceptional guest experiences.

Qualifications

• Read, write, and speak English with professional communication.
• Strong written communication skills.
• Ability to present information clearly to individuals and groups.
• Excellent interpersonal and guest service skills.
• Conversational Spanish is a plus.

Responsibilities

• Ensure guest satisfaction targets are met and maintain brand standards.
• Recruit, interview, and onboard hotel associates.
• Lead daily operations and team meetings to optimize hotel performance.
• Manage labor costs and cash handling in accordance with policies.
• Promote a positive work environment and provide coaching.

Skills

English proficiency

Written communication

Public speaking

Customer service

Spanish (beneficial)

Education

2-year degree

Tools

MS Office

Job description

Extended Stay America in Mobile, AL is seeking a General Manager responsible for overall hotel success, guest satisfaction, associate engagement, and financial performance. You will lead property operations, uphold ESA brand standards, and drive continuous improvement.

The role requires hospitality management experience, strong leadership, and the ability to recruit, train, and coach teams while maintaining a positive work environment and ensuring exceptional guest experiences.