Hotel Operations Leader - Guest Experience & Growth

ESA Management, LLC; Tampa (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

401(k) Savings Plan

Paid Time Off

Job summary

ESA Management, LLC operates Extended Stay America in Tampa and seeks an experienced hotel operations leader to drive guest satisfaction, financial performance, and brand standards. You will lead and develop a team of associates, ensure rooms and public areas meet high standards, and maintain strong guest relations.

The role emphasizes recruiting, training, and enforcing company policies while maintaining cost controls and a positive work environment in a fast-paced hotel setting.

Qualifications

• Read, write and speak English and comprehends basic instructions.
• Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
• Present information in one-on-one and small group situations to customers, clients, and associate
• Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
• Conversational Spanish would be beneficial

Responsibilities

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
• Completes daily room and Guest Ready room inspections.
• Manages ESA Brand Standards and processes while pursuing continuous improvement.
• Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
• Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
• Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
• Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
• Provides team members with the necessary tools and supplies to perform their jobs.
• Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors
• Efficiently manages rooms to keep all guest rooms in service.
• Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
• Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
• Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
• Upholds and enforces ESA standards and policy compliance at the hotel level.
• Ensures bank deposits are completed in accordance with company policy

Education

2-year degree

Tools

Email

Word processing

Spreadsheet software

Job description

ESA Management, LLC operates Extended Stay America in Tampa and seeks an experienced hotel operations leader to drive guest satisfaction, financial performance, and brand standards. You will lead and develop a team of associates, ensure rooms and public areas meet high standards, and maintain strong guest relations.

The role emphasizes recruiting, training, and enforcing company policies while maintaining cost controls and a positive work environment in a fast-paced hotel setting.