Hotel Operations Leader — Guest Experience

Extended Stay America, Inc.; Braintree (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay!

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America, Inc. seeks an experienced hospitality leader to manage daily hotel operations and guest experiences at the Boston area property.

You will oversee staff, ensure brand standards, and drive financial performance while maintaining high service levels for our guests. Responsibilities include recruiting, onboarding, training, and monitoring guest satisfaction, while collaborating with the District Manager to optimize operations and labor efficiency.

Qualifications

• Minimum three years related hospitality management experience.
• Must have a valid driver's license and pass a motor vehicle check.
• Customer experience required.
• Ability to organize multiple projects and meet deadlines.
• Ability to manage and direct staff to perform daily tasks.

Responsibilities

• Oversee overall hotel operations and guest satisfaction targets.
• Lead and coach property associates to deliver quality service.
• Maintain brand standards and hotel cleanliness across public areas.
• Recruit, interview, screen, and hire staff following procedures.
• Onboard and train new associates to ensure policy compliance.
• Manage staffing levels and labor costs to align with budgets.
• Review guest feedback and coordinate timely resolutions.
• Ensure cash handling and payment collection procedures are followed.

Skills

Staff management

Multi-tasking

Customer experience

Spanish (conversational)

Computer literacy

Leadership

Education

Two-year degree

Job description

Extended Stay America, Inc. seeks an experienced hospitality leader to manage daily hotel operations and guest experiences at the Boston area property.

You will oversee staff, ensure brand standards, and drive financial performance while maintaining high service levels for our guests. Responsibilities include recruiting, onboarding, training, and monitoring guest satisfaction, while collaborating with the District Manager to optimize operations and labor efficiency.