Hotel Experience Leader: Guest Satisfaction & Growth

Extended Stay America; Chesapeake (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in the United States seeks a General Manager to drive guest satisfaction and overall hotel performance. You will lead associates, uphold ESA brand standards, manage budgets and labor, and ensure financial goals are met.

The role includes onboarding new staff, coaching teams, and maintaining a positive work environment. The position requires strong leadership, customer focus, and the ability to recruit and train staff while collaborating with district leadership to optimize

Qualifications

• Minimum three years related hospitality management experience required; Customer experience required.
• Must have a valid driver’s license and pass a motor vehicle check.
• Prefer 2-year degree; knowledge of computers and basic software beneficial.

Responsibilities

• Provide leadership to hotel associates and ensure great guest experience.
• Maintain brand standards and operate with budget and labor controls.
• Recruit, interview, screen, reference-check, and hire staff.
• Onboard and train new associates to ensure compliance with training programs.
• Lead daily team meetings and communicate hotel needs to improve performance.

Skills

Guest satisfaction

Leadership

Budgeting

Staffing

Spanish (conversational)

Education

Associate degree in hospitality

2-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Email & Office suites

Job description

Extended Stay America in the United States seeks a General Manager to drive guest satisfaction and overall hotel performance. You will lead associates, uphold ESA brand standards, manage budgets and labor, and ensure financial goals are met.

The role includes onboarding new staff, coaching teams, and maintaining a positive work environment. The position requires strong leadership, customer focus, and the ability to recruit and train staff while collaborating with district leadership to optimize